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Company: SIFTPClient Success / Business DevelopmentPakistan Regional (Sindh, Punjab, Balochistan)Accepting Candidates from PakistanFull-Time
Client Success Manager
Reports To:Management / Business Development Head
Market Competitive (Base + Commission, Paid in Local Currency)
Posted Recently posted
Accepting Candidates from Pakistan
Actively Accepting Candidates from Pakistan
Local Hiring OpenThis position is open to candidates across Pakistan. We are hiring Client Success Managers to manage client relationships, drive sales, and lead client onboarding across regional hubs in Sindh (Sukkur, Dadu, Larkana, Shikarpur, Hyderabad, Nawabshah, Jacobabad), Punjab, and Balochistan. Multiple positions available with market competitive base salary plus sales commissions (paid in local currency).
Role Overview
SIFTP is looking for a proactive and commercially driven Client Success Manager who will be responsible for managing client relationships, ensuring successful service delivery, improving client satisfaction, retaining existing accounts, and generating additional sales opportunities.
This role requires someone who can act as the main bridge between clients and internal teams while also identifying opportunities to increase revenue through upselling, cross-selling, referrals, and new client acquisition.
The ideal candidate should be confident in client communication, relationship management, sales, negotiation, problem-solving, and follow-ups.
Key Responsibilities
Client Relationship Management
- ✓Act as the primary point of contact for assigned SIFTP clients.
- ✓Build strong, long-term relationships with clients and key decision-makers.
- ✓Understand each client's business, objectives, expectations, challenges, and priorities.
- ✓Conduct regular client meetings, calls, progress updates, and performance reviews.
- ✓Maintain professional and timely communication with clients throughout the engagement.
- ✓Ensure clients feel informed, supported, and valued at every stage of the relationship.
Client Onboarding
- ✓Manage the onboarding process for new clients.
- ✓Collect required information, documentation, access, briefs, and project requirements.
- ✓Clearly communicate project scope, timelines, responsibilities, processes, and expectations.
- ✓Coordinate with internal teams to ensure smooth project initiation.
- ✓Ensure clients understand how SIFTP will work with them and what outcomes they can expect.
Client Success & Satisfaction
- ✓Monitor client satisfaction and proactively identify potential concerns.
- ✓Resolve client issues before they escalate.
- ✓Coordinate internally to make sure client requests, deliverables, and deadlines are handled efficiently.
- ✓Follow up with clients after important milestones or deliverables.
- ✓Collect client feedback and recommend improvements to internal processes.
- ✓Identify at-risk clients and develop retention strategies.
Account Management
- ✓Maintain complete records of client conversations, requirements, opportunities, complaints, and follow-ups.
- ✓Track the status and performance of each account.
- ✓Prepare regular account updates for management.
- ✓Identify opportunities to increase the value of existing client accounts.
- ✓Develop account growth plans for high-potential clients.
- ✓Maintain accurate client information in the company's CRM or client management system.
Sales & Business Development
- ✓Generate new business opportunities through networking, referrals, outreach, existing relationships, and other approved channels.
- ✓Convert qualified prospects into paying clients.
- ✓Conduct discovery calls to understand prospect requirements.
- ✓Present SIFTP's services and solutions according to client needs.
- ✓Prepare or coordinate proposals, quotations, presentations, and commercial discussions.
- ✓Follow up consistently with leads and prospects.
- ✓Negotiate commercial terms where authorized.
- ✓Maintain and manage an active sales pipeline.
- ✓Work toward monthly and quarterly sales targets.
Upselling & Cross-Selling
- ✓Identify additional services that can benefit existing clients.
- ✓Introduce relevant SIFTP services without using aggressive sales tactics.
- ✓Develop upselling and cross-selling opportunities based on client requirements.
- ✓Work with internal teams to prepare customized solutions for existing clients.
- ✓Increase account revenue while maintaining strong client trust.
Client Retention
- ✓Maintain strong client retention and renewal rates.
- ✓Identify reasons that may cause clients to leave or reduce their engagement.
- ✓Develop solutions to improve retention.
- ✓Conduct renewal conversations before contracts or engagements expire.
- ✓Re-engage inactive or previous clients where appropriate.
Internal Coordination
- ✓Coordinate between clients and relevant internal departments.
- ✓Communicate client expectations clearly to the delivery team.
- ✓Ensure internal teams have the information required to complete client work successfully.
- ✓Monitor deadlines and follow up internally when necessary.
- ✓Escalate critical client issues to management with proposed solutions.
- ✓Help prevent communication gaps between clients and operational teams.
Reporting
- ✓Active clients and client satisfaction metrics.
- ✓New leads, qualified sales opportunities, and proposals sent.
- ✓Deals won/lost, revenue generated, and upsell opportunities.
- ✓Client renewals, at-risk accounts, and pending client issues.
- ✓Sales pipeline value and expected upcoming revenue forecasts.
Key Performance Indicators (KPIs)
Performance for this role may be evaluated based on:
Client retention rate
Client satisfaction
Monthly sales generated
New clients acquired
Revenue from existing accounts
Upsell and cross-sell revenue
Lead-to-client conversion rate
Proposal-to-close ratio
Client response and follow-up time
Renewal rate
Number of client referrals generated
Number of qualified sales opportunities created
Client issue resolution time
Overall account growth
Required Skills
- •Excellent written and verbal communication skills
- •Strong client relationship management skills
- •Sales and business development ability
- •Negotiation and closing skills
- •Professional presentation skills
- •Strong follow-up discipline
- •Problem-solving ability
- •Conflict and complaint management
- •Account management
- •CRM management
- •Reporting and documentation
- •Time management
- •Ability to manage multiple clients simultaneously
- •Ability to understand client requirements and convert them into business opportunities
Preferred Qualifications
- ✓Bachelor's degree in Business Administration, Marketing, Sales, Management, Communications, or a related field
- ✓Previous experience in Client Success, Account Management, Business Development, Customer Success, or Sales
- ✓Experience working with B2B clients is preferred
- ✓Experience managing a sales pipeline and achieving revenue targets is highly desirable
- ✓Experience using CRM software is preferred
Ideal Candidate Profile
We are looking for someone who is:
Client-focused but commercially minded
Confident when speaking with business owners and decision-makers
Comfortable with sales targets
Highly organized
Strong at relationship building
Persistent with follow-ups
Professional in communication
Solution-oriented rather than complaint-oriented
Able to take ownership of client accounts
Comfortable identifying and asking for new business
Able to balance client satisfaction with company profitability
Role Expectations
The Client Success Manager will not simply act as customer support. The position carries direct responsibility for the growth and retention of SIFTP's client portfolio.
The successful candidate will be expected to:
- ✓Take active ownership of assigned client relationships from onboarding through renewal.
- ✓Drive commercial outcomes by converting client needs into new business, upselling, and cross-selling opportunities.
- ✓Uphold high standards of professional communication and proactive problem resolution.
- ✓Coordinate seamlessly with internal delivery and engineering teams to ensure client deliverables exceed expectations.
Benefits & Perks
Market competitive compensation package (Base + Commission, paid in local currency)
Uncapped performance incentives on new client conversions and renewals
Direct mentorship and coordination with SIFTP management and business development heads
Official company credentials, onboarding toolkits, and CRM software access
Structured career progression toward Senior Account Director and Regional Head
Direct Online Application
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